Senior Customer Manager

Department: Sales
Location: North London (Enfield)
Closing date: 12 July 2024

Our Business

We are proud of our heritage and position as one of Europe’s largest specialist food companies, manufacturing and supplying authentic global foods which serve the chefs and owners of restaurants and takeaways, as well as a diverse range of consumers. With a strong portfolio of leading brands including Lucky Boat, Elephant Atta, Rajah, Green Dragon and Patak’s, our product range is as diverse as the people who chose to work here, and includes noodles, flour, rice, spices, sauces and oils. We pride ourselves on our passion for food and people, where collaboration, diversity, and inclusion are integral in everything that we do. This is underpinned with our employee resource groups where members and allies help create an inclusive environment and special events are celebrated. Westmill is a place where no one feels like the new person for long and everyone has the chance to make a real difference to the business by being their authentic selves.

 The Role

As a key member of our Business to Business (B2B) team, you will manage a range of food service operators and develop our contract caterer network throughout the UK. You will be responsible for both delivering stretching volume and margin targets and planning and executing new business plans. Your role is to build influential relationships with your customers to launch new products, drive NPD and create a pipeline of growth, whilst ensuring fantastic service. Reporting to the Customer Controller, you will be part of a dynamic B2B team that plays an active role in driving sales across the broader Mainstream sales team, which affords opportunities to interact and work closely with our Grocery Customer Managers and the Mainstream Head of Sales.

Who are we looking for?

To succeed in this role, you must be a self-starter adept at creative solution based selling skills. Ideally, you will have demonstrable experience in Food Service gained either from working for a business operating within the sector or alternatively from a business development or sales role interfacing with the major players in this channel. Alongside your robust planning and communication skills, your proficiency in stakeholder management means that you will be able to evidence past examples of building impactful winning relationships across your customer portfolio and a track record of “making things happen.” With business travel a key feature of this role, a clean full UK driving license is an essential requirement.

What we offer:

  • A competitive salary
  • Car Allowance
  • ABF Pension Scheme membership
  • An annual Incentive Plan
  • Private Healthcare

Additionally, you will have access to a range of benefits aimed at enhancing your wellbeing both at home and at work; from a free and confidential 24/7 Employee Assistance Programme to access to affordable loans and financial education, electric vehicle and cycle to work salary sacrifice schemes, an option to buy additional holidays and a day dedicated to volunteering in your local community. You will also have access to our benefits platform Extra Spice from day one, offering a huge variety of retail and leisure discounts.

Would you like to hear more?

We would be delighted to discuss either opportunity with anyone who feels they would be a great fit for our business. We welcome applications from all backgrounds and communities, and we are more than happy to discuss any reasonable adjustments that you may require at any stage in the recruitment process.

To apply click here!