Customer Services Supervisor – Enfield
Westmill is a specialist food supplier whose market leading brands include Amoy, Asli Atta, Elephant Atta, Lucky Boat, Patak’s, Pride, Rajah and Tolly Boy. Found in the best professional and home kitchens, our brands are respected for their quality and authenticity and our vision is to inspire our communities with colourful food, through working with our trade partners in the ethnic and grocery channels. Working for Westmill means you belong to an entrepreneurial and culturally diverse business that values high performance, collaboration and the desire to make a difference.
There is now a fantastic opportunity to join the Customer Services team as a Customer Services Supervisor based at our Head Office in Enfield.
Reporting to the Customer Services Manager and managing a team of Customer Service Executives covering the UK and Europe you will be responsible for guaranteeing ‘right first time’ activities. This will involve working closely with the Distribution Controller and liaising with our Third Party Logistic partners to ensure delivery issues are managed and commuciated, collaborating with the commercial team to actively engage with our customers requirements and proactively investigate and offer solutions to customer service issues.
As Customer Services Supervisor a large part of your role will be the leadership and coaching of the executives in your team to help deliver key customer services KPI’s (order entry, service delivery, order fill, returns and credit management) and to achieve a great customer service experience.
What are we looking for?
To be successful in this role you should be a natural leader and will need to have experience in managing a team. You will be able to make complex decisions autonomously showing a specific commercial awareness and orientation in your approach. You will also be a proven problem solver and have a track record of customer experience improvements.
So what is in it for you?
In addition to a competitive remuneration and benefits package, working at Westmill will be an exciting challenge. This is a great opportunity to develop yourself and your career in the UK or internationally either within Westmill or Associated British Foods, our parent Company.