Customer Services Executive (up to 12 months FTC)

Department: Customer Services
Location: North London (Enfield)
Closing date: 15th January 2021

Westmill is a specialist food supplier whose market leading brands include Elephant Atta, Amoy, Asli Atta, Lucky Boat, Patak’s, Pride, Rajah and Tolly Boy. Found in the best professional and home kitchens, our brands are respected for their quality and authenticity and our vision is to inspire our communities with colourful food, through working with our trade partners in the ethnic and grocery channels.

Working for Westmill means you belong to an entrepreneurial and culturally diverse business that values high performance, collaboration and the desire to make a difference. There is an exciting opportunity to join our Customer Services team on a fixed term 12-month contract.

The role:

You will be joining a busy and dynamic department, working in a team of 4 Customer Service Executives covering the UK. You will be responsible for the full order life cycle, ensuring we deliver the highest customer experience. This will involve liaising with our Third-Party Logistic partners to ensure delivery issues are managed and communicated. You will also be working closely with the sales team to actively engage with our customers’ requirements and proactively investigate and offer solutions to customer service issues.

What we are looking for:

You will have good knowledge and experience within a customer services environment dealing with internal and external customers at all levels. You need to be able to demonstrate high attention to detail and accuracy of administration work. We require a strong team player who can quickly build effective relationships. Previous customer call handling experience would be desirable.

What’s in it for you:

In addition to a competitive remuneration and benefits package, working at Westmill will be an exciting challenge. This is a great opportunity to develop yourself and your career in the UK or internationally either within Westmill or Associated British Foods, our parent company.

Does this sound like something that can interest you? If so, we’d love to hear from you.

Westmill is committed to promoting a diverse and inclusive working environment – a place where we can all be ourselves.

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