Customer Services Executive – Europe

Department: Customer Services
Location: North London (Enfield)
Closing date: 15th June 2022

Westmill Foods is one of Europe’s largest specialist food companies, manufacturing and suppling authentic global foods. Our end users are Asian and Afro-Caribbean restaurants and takeaways as well as a diverse range of consumers groups. We have a diverse set of channels including Asian wholesalers, mainstream grocery and B2B customers and a strong portfolio of leading brands including Lucky Boat, Elephant Atta, Rajah, Green Dragon and Patak’s.

Our continued success depends on exceeding the expectations of our current customers as well as our ability to expand into new and emerging cuisines. We pride ourselves on our friendly, culturally and ethnically diverse environment, with a unique family feel, where everyone has the opportunity to make a difference to the business.

We have a unique, exciting opportunity for a Customer Services Executive.

The role:

You will be joining a busy and dynamic department, working in a team of 2 covering Westmill Europe. You will be responsible for the full order life cycle, ensuring we deliver the highest customer experience. This will involve liaising with our Third-Party Logistic partners to ensure delivery issues are managed and communicated. You will also be working closely with the sales team to actively engage with our customers’ requirements and proactively investigate and offer solutions to customer service issues. 

What we are looking for:

You will have good knowledge and experience within a customer services environment dealing with internal and external customers at all levels. You need to be able to demonstrate high attention to detail and accuracy of administration work. We require a strong team player who can quickly build effective relationships. Languages are desirable including Dutch, French, German and English. Previous customer call handling experience is essential along with order entry and data inputting.

What’s in it for you:

In addition to a competitive remuneration and benefits package, working at Westmill will be an exciting challenge. This is a great opportunity to develop yourself and your career in the UK or internationally either within Westmill or Associated British Foods, our parent company.

Does this sound like something that can interest you? If so, we’d love to hear from you.  Click here to apply or email a copy of your CV to